a. Pre-shipment Inspection and Communication:

(1) Before shipping your order, we take photos and videos of the products you purchased. This allows us to discuss and address any concerns or questions you may have about the items.

(2) Please note: Wholesale and discount purchases may not be eligible for replacements from our vendors or suppliers. Therefore, we kindly ask you to carefully review the product information we provide before shipment to avoid any issues.

b. Return and Refund Requests: We understand that customer issues can vary. We will do our best to review each return or refund request fairly and seek the best resolution possible, following our Terms and Conditions of Use and other relevant guidelines on this website.

If your return or refund request is approved: You will be responsible for returning the product(s) to us at your own expense. This includes, but is not limited to, the following costs:
(1) Shipping fees
(2) Taxes and import duties (if applicable)
(3) Warehousing fees
(4) Handling fees
(5) Exchange rate differences
(6) Any other associated fees

c. Reporting an Issue and Return Eligibility

(1) If you have an issue with your order and would like to request a refund, we will carefully review your case within 7 business days.

(2) Please note that we reserve the right to accept or deny returns and refunds.

(3) We will only accept returns and refunds for the following reasons:
(i) Wrong or missing items
(ii) Mutually agreed-upon reasons
(iii) To be eligible for a return, products must be unopened and in their original sealed packaging. For damaged or incorrect items, please provide a video recording as proof.

(4) For all other reasons, returns and refunds will be processed according to our Terms and Conditions policy.

d. Non-Refundable Fees
Shipping fees and any other fees you paid to us or a third-party provider related to your purchase are non-refundable.

e. Orders paid and shipped in Korea
Returns and refunds for purchases shipped within South Korea will follow applicable local policies.

f. Unshipped Orders
If your order has not yet shipped and you request a refund, we will issue the refund to your original payment method within the timeframe dictated by Visa, Mastercard, or SWIFT transfer policies.

g. International Returns and Refunds (Shipped or In Transit)

If your order has shipped internationally and is currently “Shipped” or “In Transit,” the refund process may take up to 180 days from the date the refund is approved. This extended timeframe is necessary to facilitate the following:
(1) Return shipment from your country to Korea
(2) Transit time for the return shipment
(3) Clearing and settlement of taxes and duties
(4) Inspection of the returned items
(5) Cross-border refund processing

h. International Refund Methods
For international returns with “Shipped” or “In Transit” status, we will issue the refund using one of our available company payment methods:
(1) SWIFT transfer
(2) Local deposit (to available listed countries)

Note: Refund account should be a standard bank account within/ no more than 16-digit number.